If you are watching a webinar or taking an online class, there are times when the certificate that pops up immediately after the course is complete, doesn't...
This is most often caused because the course was not allowed to finish. If you are watching a webinar, you must wait until the page shown below appears. The "Certificate Available" will slide in from the left to show that the course is complete and the certificate is then available (See figure one). In addition, if you open the course again, you will see the "certificate" link on the top of the page and you will also see it if you refresh your "my courses" page. (See figure two)