FAQ

Default solution folder, feel free to edit or delete it.

Pop Up Blocker message when downloading document
If you need to download a document from a course and you get a "pop up" blocker you must turn off the pop up blocker. In IE: Click on Tool...
Tue, 24 Jun, 2014 at 12:32 AM
System requirements for loading courses
If you are having problems with a course loading, use the link below to make sure you have everything you need to successfully take a course. Everything sho...
Mon, 14 Sep, 2015 at 11:19 AM
What version of the browser am I running?
To check your browser - usually click on the "help" button on tool bar, click on the "About" button (Firefox, IE, Chrome). Click on atta...
Tue, 24 Jun, 2014 at 12:32 AM
If a course expires, do I lose the notes I wrote?
  RECENT QUESTION: If I write notes on the side of my course, and it expires, will I lose those notes? ANSWER: No, the notes will not be lost when t...
Thu, 11 Sep, 2014 at 10:33 AM
Test speed of computer
There are a few sites that will test the speed of an individual's computer. http://www.speedtest.net/  
Tue, 3 Feb, 2015 at 3:12 PM
Are CypherWorx Courses/LMS ADA Compatible?
5/6/15 We had this question from a Montgomery County site client. Answer from our Instructional Design Director, Jessica Trace. Yes; Story...
Wed, 6 May, 2015 at 10:34 AM
Can I access the courses through an IPad, tablet or mobile phone?
 At this time we don't officially support taking courses on mobile devices.
Mon, 11 May, 2015 at 11:32 AM
If I use a Mac, can I access the online courses?
 Yes!
Mon, 11 May, 2015 at 11:32 AM
What do I do if I forgot my user name and/or password?
 Please use the "Forgot password" link that's on the login page. https://collabornation.net/login
Mon, 11 May, 2015 at 11:35 AM
I can’t advance to the next slide, the course seems to be stuck. What is wrong?
Many times learners don't meet our system requirements, e.g. they don't have Flash installed. It could also be that they're missing somethin...
Mon, 11 May, 2015 at 11:44 AM