Frequently Asked Questions

A list of our Frequently Asked Questions can be found in this folder.

Forgotten Email or Password
You can reset your password by going to https://collabornation.net/user/password.  This page can be found by going to the login page and going...
CollaborNation System Requirements
Supported Browsers CollaborNation supports these modern browsers on desktop and mobile platforms: Chrome - Latest stable release Safari - Latest...
Up-to-Date Browser List
We recommend keeping your browser up-to-date. Visit browsehappy.com for a current list.
Browser Versions
An up-to-date browser will provide you with the best user experience when you take our courses. To check your browser...
Course Doesn't Load/Blank Screen - Flash Issue
For courses that use Flash, some browsers now require you to make Flash active (even though it says it is...
System Requirements for taking "RISE" courses
Rise is a course authoring tool that many companies use to design courses. They have a distinctive look to them...
Speed Test
Speed Test Check your Internet speed to determine how long it should take you to download and upload data from...
Are CypherWorx Courses/LMS ADA Compatible?
Yes. INSTRUCTIONAL DESIGN RESPONSE: Storyline 2 has several built-in features to help our courses meet disability requirements. We also add...
My Certificate Doesn't Appear
When watching a webinar or taking an online class, if the certificate does not pop up immediately upon completion, it...
Can I Access Courses With My iPad, Tablet, Mobile Phone or Mac Computer?
Our courses can be accessed using your iPad, tablet and mobile phone, as well as your Mac computer. See below...
Can't Advance to the Next Slide. Is the Course Stuck?
If the course does not move to the next slide, please contact our support line at 888-685-4440 or put a...
Can I See Test Score History?
If a learner takes a test multiple times, only the most current score is displayed in reporting.
Explore CollaborNation: Learning Management System Tutorial
The site is asking me to pay when it's supposed to be free
If you have tried to register into CollaborNation and the site is asking you to pay when you were told...
How to set up Chrome so that Flash is allowed on trusted sites
For more information, click on this site. https://support.google.com/chrome/answer/6258784?co=GENIE.Platform%3DDesktop&hl=en
A fatal error has occurred, communication with the server has been lost
It's possible while taking a course to receive an error message: A fatal error has occured, communication with the server...
I'm stuck in the course: Preventing Sexual Harassment and Understanding California Law
If you are stuck in this section (Part 2: Severe or Pervasive), you will need to contact us (888-685-4440) to...
Requirements for having CypherWorx add a course to our LMS
If you have created a course in Rise or Articulate Storyline, and you need us to add that course to...
Kentucky Registry (ECE-TRIS)
                                Here is the information...