Frequently Asked Questions

A list of our Frequently Asked Questions can be found in this folder.

Forgotten Email or Password
You can reset your password by going to  This page can be found by going to the login page and going to Forgot...
Tue, 19 Feb, 2019 at 1:03 PM
CollaborNation System Requirements
Supported Browsers CollaborNation supports these modern browsers on desktop and mobile platforms: Chrome - Latest stable release Safari - Latest stabl...
Fri, 3 Aug, 2018 at 10:39 AM
Up-to-Date Browser List
We recommend keeping your browser up-to-date. Visit for a current list.
Fri, 29 Dec, 2017 at 1:54 PM
Browser Versions
An up-to-date browser will provide you with the best user experience when you take our courses. To check your browser version - you may click on the "H...
Thu, 6 Jul, 2017 at 2:00 PM
Course Doesn't Load/Blank Screen - Flash Issue
For courses that use Flash, some browsers now require you to make Flash active (even though it says it is installed, it may not be set up to actually run). ...
Fri, 22 Sep, 2017 at 3:01 PM
System Requirements for taking "RISE" courses
Rise is a course authoring tool that many companies use to design courses. They have a distinctive look to them (see screenshot). However, there are browser...
Fri, 19 Jan, 2018 at 12:56 PM
Speed Test
Speed Test Check your Internet speed to determine how long it should take you to download and upload data from our site. If you are unsure of how fast your...
Thu, 21 Dec, 2017 at 5:29 AM
We're commited to make our website accessible for all people regardless of disabilities. All software we create must follow strict guidelines to ensure...
Thu, 11 Apr, 2019 at 12:55 PM
Are CypherWorx Courses/LMS ADA Compatible?
Yes. INSTRUCTIONAL DESIGN RESPONSE: Storyline 2 has several built-in features to help our courses meet disability requirements. We also add the audio na...
Fri, 7 Jul, 2017 at 11:20 AM
My Certificate Doesn't Appear
When watching a webinar or taking an online class, if the certificate does not pop up immediately upon completion, it is most often because the course was n...
Fri, 1 Dec, 2017 at 3:26 PM