Frequently Asked Questions

A list of our Frequently Asked Questions can be found in this folder.

Can I Access Courses With My iPad, Tablet, Mobile Phone or Mac Computer?
Our courses can be accessed using your iPad, tablet and mobile phone, as well as your Mac computer. See below a screenshot of how our system will look on a ...
Fri, 7 Jul, 2017 at 11:21 AM
Can't Advance to the Next Slide. Is the Course Stuck?
If the course does not move to the next slide, please contact our support line at 888-685-4440 or put a ticket into our support hub at: support@collabornati...
Fri, 7 Jul, 2017 at 12:00 PM
Can I See Test Score History?
If a learner takes a test multiple times, only the most current score is displayed in reporting.
Wed, 12 Jul, 2017 at 11:06 AM
Can CypherWorx Upload Courses in Adobe Captivate?
Yes, courses built in Captivate can be published as SCORM output. You will need to publish it as a SCORM version, which our system supports. Our system ...
Fri, 22 Sep, 2017 at 9:42 AM
Explore CollaborNation: Learning Management System Tutorial
Fri, 16 Feb, 2018 at 6:38 PM
The site is asking me to pay when it's supposed to be free
If you have tried to register into CollaborNation and the site is asking you to pay when you were told it was free, then you may have registered into the wr...
Wed, 21 Feb, 2018 at 4:54 PM
How to set up Chrome so that Flash is allowed on trusted sites
For more information, click on this site. https://support.google.com/chrome/answer/6258784?co=GENIE.Platform%3DDesktop&hl=en
Thu, 1 Mar, 2018 at 12:15 PM
YMCA - Individuals Stuck in the Child Abuse Section
If you are stuck in the child abuse section of a YMCA course under the "Appropriate Touching" scenario, please contact our office at 888-685-4440....
Thu, 8 Mar, 2018 at 9:24 AM
YMCA - Individuals Stuck in the Restroom Policy Section
If you are stuck in the Restroom Policy section of a YMCA course under the "Restroom & Locker Room Facility Policies" scenario, please conta...
Mon, 26 Mar, 2018 at 10:31 AM
Out of School Time - Course 16 Key Point 3 Flashing Buttons
If you are stuck in Course 16 on the Key Point 3 section with the flashing buttons, please contact our office at 888-685-4440. We will need to move you ah...
Wed, 28 Mar, 2018 at 12:58 PM