Frequently Asked Questions

A list of our Frequently Asked Questions can be found in this folder.

Can I Access Courses With My iPad, Tablet, Mobile Phone or Mac Computer?
Our courses can be accessed using your iPad, tablet and mobile phone, as well as your Mac computer. See below a screenshot of how our system will look on a ...
Fri, 7 Jul, 2017 at 11:21 AM
Can't Advance to the Next Slide. Is the Course Stuck?
If the course does not move to the next slide, please contact our support line at 888-685-4440 or put a ticket into our support hub at: support@collabornati...
Fri, 7 Jul, 2017 at 12:00 PM
Can I See Test Score History?
If a learner takes a test multiple times, only the most current score is displayed in reporting.
Wed, 12 Jul, 2017 at 11:06 AM
Explore CollaborNation: Learning Management System Tutorial
Fri, 16 Feb, 2018 at 6:38 PM
The site is asking me to pay when it's supposed to be free
If you have tried to register into CollaborNation and the site is asking you to pay when you were told it was free, then you may have registered into the wr...
Wed, 21 Feb, 2018 at 4:54 PM
How to set up Chrome so that Flash is allowed on trusted sites
For more information, click on this site. https://support.google.com/chrome/answer/6258784?co=GENIE.Platform%3DDesktop&hl=en
Thu, 1 Mar, 2018 at 12:15 PM
A fatal error has occurred, communication with the server has been lost
It's possible while taking a course to receive an error message: A fatal error has occured, communication with the server has been lost. This...
Wed, 16 May, 2018 at 3:02 PM
I'm stuck in the course: Preventing Sexual Harassment and Understanding California Law
If you are stuck in this section (Part 2: Severe or Pervasive), you will need to contact us (888-685-4440) to be moved ahead to the next section. Attached b...
Fri, 13 Jul, 2018 at 12:52 PM
Requirements for having CypherWorx add a course to our LMS
If you have created a course in Rise or Articulate Storyline, and you need us to add that course to your site, you will need to export the Rise/Storyline co...
Fri, 3 Aug, 2018 at 2:32 PM
Kentucky Registry (ECE-TRIS)
                                Here is the information we received from the Kentucky Registry on how to upload a course to the ECE-TRIS system. The r...
Wed, 7 Apr, 2021 at 11:51 AM