Troubleshooting

Is the site not working the way you expect it to? Find troubleshooting tips here.

Troubleshooting browser issues
The browser is what you use to access CollaborNation on computer and your phone. This includes Internet Explorer, Chrome, Firefox,...
How to allow pop-ups
A pop-up blocker is a program that prevents pop-ups from displaying in a user's browser. Some courses may have attachments...
Enabling Flash
Adobe Flash Player may be required to view courses that are built in Flash. CollaborNation supports the latest stable release...
Support Hours
Support for CollaborNation is available during normal business hours, which is Monday through Friday, 8:00 AM to 5:00 PM Eastern...
Not receiving emails
Sometimes email falls through the cracks and doesn't make it to your inbox. Once the email is sent from our...
Loading resources from CollaborNation's CDN
CollaborNation uses a service called a Content Delivery Network (CDN) to make the site faster. A CDN is used to...
Submitting feature requests for CollaborNation
Do you have an idea for a cool new feature for CollaborNation? This guide is here to help you understand...
Audio won't play automatically in Chrome and Safari
Recently some browsers (specifically, Safari and Chrome) have changed settings for auto-play on video and audio which may cause issues...
Site Status
Please go to the CollaborNation Status Page to check on the system: status.cypherworx.com