Support Hub

About CollaborNation 4

• System Requirements
• Operations and Security
• Accessibility
• CollaborNation Administrative Overview

Troubleshooting 14

• Troubleshooting browser issues
• I have forgotten my email address or password
• When I launch a course, it doesn't load
• I can't advance to the next page in a course
• The audio in a course won't play automatically

See all 14 articles

Course Catalog 1

• Course Catalog

My Account 9

• Registering a new account
• Logging in to your account
• Forgot your password or email
• Change your email address or update your account
• Changing your profile picture

See all 9 articles

Courses 11

• Adding courses to your account
• Using the course player
• Taking notes in a course
• Earning and viewing a certificate
• Courses with expiration dates

See all 11 articles

Using CollaborNation 3

• Accessing a resource
• Participating in discussions
• Print is too small to read

Getting Started 1

• Onboarding

Customize Your Site 5

• Site Building
• Registration Fields
• Discussions
• Resources
• Public Catalogs

Manage Learners 8

• Self-Registration
• Add Learner
• Bulk Add Learners
• Invite Learners
• Automatically manage your learners with Integrations

See all 8 articles

Create-A-Course 11

• Create-A-Course Tutorial
• Upload a PowerPoint or PDF to Create-A-Course
• Adding audio narration to Create-A-Course
• Upload a video to Create-A-Course
• Adding new slides in Create-A-Course

See all 11 articles

Create Training 6

• How to create SCORM courses and upload them to your site
• What is SCORM (Sharable Content Object Reference Model)?
• Learning Paths
• SkillPaths℠
• Assessments

See all 6 articles

Surveys 3

• Surveys
• Survey Questions
• Assign Surveys

Events 13

• Creating an Event
• Editing an Event
• How to approve a pending individual to your event
• Add attendees to an Event
• Cloning an Event

See all 13 articles

Classrooms 9

• Creating a Classroom
• Adding Classroom Members and Managers
• Classroom Events
• Classroom Discussions
• Classroom Resources

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Assign Training 3

• Course Assignments
• Review Assignments
• Assign courses automatically

Manage Training 6

• Custom Certificates
• Importing employee training taken outside of CollaborNation with Additional Training
• Catalog Management
• Categories Management
• Clean Up Training

See all 6 articles

Credentials 3

• Credential Management
• Assign Credentials
• Credential Documents

Reporting 9

• Reporting
• Custom Reports
• What is the difference between passed and completed?
• Running reports on learners
• Exporting training records in Reporting

See all 9 articles

Reporting Groups 10

• What are Reporting Groups?
• Creating and editing Reporting Groups
• Adding learners to Reporting Groups
• Setting Administrators and Managers in Reporting Groups
• Removing or moving learners from one Reporting Group to another

See all 10 articles

Notifications 2

• Administering notifications
• Notification Email Best Practices

Integrations 14

• CollaborNation API
• File Transfer
• Add CypherWorx courses to your LMS
• Revenue Share
• Webhooks

See all 14 articles

Continuing Education Units 3

• Continuing Education Units (CEUs)
• View CEUs You Have Earned
• Add IACET Accreditation Providers

Tags 4

• Tag Creation
• Tag Search
• Tag Reporting
• Tags in Learning Paths

Corrections 5

• Accessing certificates of completion for incarcerated learners
• Attorney requests to obtain incarcerated learner certificates
• ViaPath Education, Reentry, & Reintegration
• Course Vetting Process for Correctional Facilities
• Earning Points / Learn to Earn

Fire and EMS 4

• Link to download and print the protocols
• NYS EMS Collaborative Protocols Letter to Providers/Agencies
• Registering instructions for Vital Signs Academy
• Instructions for the Vital Signs Academy Webinar Quiz

NeighborWorks America 6

• Logging into Neighborworks America eClassroom Express
• Taking the quiz after an Interactive Webinar
• NeighborWorks Interactive Webinar Trainings are not recorded
• NeighborWorks America courses that cost $999
• Contact NeighborWorks America

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NeighborWorks Training Institute 1

• NeighborWorks Training Institute

Office of Early Learning 4

• Office of Early Learning Florida Certificate
• DCF ID for Office of Early Learning Florida
• CEUs for DCF Transcripts - Office of Early Learning Florida
• University of Florida Lastinger Center Early Learning Health & Safety Modules

Out-of-School Time Professional Development 4

• How do I save my work on a course activity PDF?
• Taking classes through DIEEC: Delaware Institute for Excellence in Early Childhood
• Good Neighbor Community Services: Maintain a current email address
• Kentucky Registry (ECE-TRIS)

Save the Children 1

• Save the Children CDA Access

Washington State Department of Early Learning 2

• How do I get a STARS ID number?
• School's Out Washington 30 Hour Training Homework & Webinar

Requesting Certificates and Transcripts 1

• How Site Admins Can Provide Training Records and Certificates for Attorneys

Tennessee Department of Corrections 0

Project RISE 5

• Project Rise login instructions
• Contact information for event registration
• How to Print/View a Certificate in the Project Rise Site
• If someone is denied access to a live event
• YAS vs YEN